Legal Documentation
Legal Documentation
Legal Documentation
Legal Documentation
Refund & Cancellation Policy
Introduction
Introduction
Introduction
Introduction
Introduction
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
Subscription Terms
Subscription Terms
Subscription Terms
Subscription Terms
Subscription Terms
Subscriptions to software and services provided by Arabella Software Pty Ltd are subject to automatic renewal at the end of the subscription term unless otherwise cancelled by the customer.
Subscriptions to software and services provided by Arabella Software Pty Ltd are subject to automatic renewal at the end of the subscription term unless otherwise cancelled by the customer.
Subscriptions to software and services provided by Arabella Software Pty Ltd are subject to automatic renewal at the end of the subscription term unless otherwise cancelled by the customer.
Subscriptions to software and services provided by Arabella Software Pty Ltd are subject to automatic renewal at the end of the subscription term unless otherwise cancelled by the customer.
Subscriptions to software and services provided by Arabella Software Pty Ltd are subject to automatic renewal at the end of the subscription term unless otherwise cancelled by the customer.
Customers may cancel their subscription at any time prior to the next billing cycle to prevent automatic renewal.
Customers may cancel their subscription at any time prior to the next billing cycle to prevent automatic renewal.
Customers may cancel their subscription at any time prior to the next billing cycle to prevent automatic renewal.
Customers may cancel their subscription at any time prior to the next billing cycle to prevent automatic renewal.
Customers may cancel their subscription at any time prior to the next billing cycle to prevent automatic renewal.
Refunds
Refunds
Refunds
Refunds
Refunds
Arabella Software Pty Ltd will issue refunds under the following circumstances:
Arabella Software Pty Ltd will issue refunds under the following circumstances:
Arabella Software Pty Ltd will issue refunds under the following circumstances:
Arabella Software Pty Ltd will issue refunds under the following circumstances:
Arabella Software Pty Ltd will issue refunds under the following circumstances:
1.
Service Delivery Failure
1.
Service Delivery Failure
1.
Service Delivery Failure
1.
Service Delivery Failure
1.
Service Delivery Failure
Refunds may be granted where the Service Provider fails to deliver or provide access to the service purchased within the agreed timeframe, due to circumstances within the Provider’s control.
These Terms of Service ("Agreement") govern your access to and use of the software platform ("Platform") provided by Arabella Software Pty Ltd ("we", "us", or "our"). By accessing, using, or subscribing to the Platform, you ("you", "your", or "user") agree to be bound by this Agreement.
Refunds may be granted where the Service Provider fails to deliver or provide access to the service purchased within the agreed timeframe, due to circumstances within the Provider’s control.
Refunds may be granted where the Service Provider fails to deliver or provide access to the service purchased within the agreed timeframe, due to circumstances within the Provider’s control.
Refunds may be granted where the Service Provider fails to deliver or provide access to the service purchased within the agreed timeframe, due to circumstances within the Provider’s control.
2.
Unresolved Technical Issues
2.
Unresolved Technical Issues
2.
Unresolved Technical Issues
2.
Unresolved Technical Issues
2.
Unresolved Technical Issues
Refunds will be issued if persistent technical problems prevent the customer from using the software or services, and those issues cannot be resolved within 14 days of notification to the Service Provider.
Refunds will be issued if persistent technical problems prevent the customer from using the software or services, and those issues cannot be resolved within 14 days of notification to the Service Provider.
Refunds will be issued if persistent technical problems prevent the customer from using the software or services, and those issues cannot be resolved within 14 days of notification to the Service Provider.
Refunds will be issued if persistent technical problems prevent the customer from using the software or services, and those issues cannot be resolved within 14 days of notification to the Service Provider.
Refunds will be issued if persistent technical problems prevent the customer from using the software or services, and those issues cannot be resolved within 14 days of notification to the Service Provider.
3.
Downtime
3.
Downtime
3.
Downtime
3.
Downtime
3.
Downtime
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
4.
Duplicate Payments
4.
Duplicate Payments
4.
Duplicate Payments
4.
Duplicate Payments
4.
Duplicate Payments
Customers will be refunded for duplicate payments resulting from billing errors
Customers will be refunded for duplicate payments resulting from billing errors
Customers will be refunded for duplicate payments resulting from billing errors
Customers will be refunded for duplicate payments resulting from billing errors
Customers will be refunded for duplicate payments resulting from billing errors
5.
Compliance with Consumer Protection Laws
5.
Compliance with Consumer Protection Laws
5.
Compliance with Consumer Protection Laws
5.
Compliance with Consumer Protection Laws
5.
Compliance with Consumer Protection Laws
Refunds will be provided in accordance with the Australian Consumer Law where the service is defective, not fit for purpose, or does not match its description.
Refunds will be provided in accordance with the Australian Consumer Law where the service is defective, not fit for purpose, or does not match its description.
Refunds will be provided in accordance with the Australian Consumer Law where the service is defective, not fit for purpose, or does not match its description.
Refunds will be provided in accordance with the Australian Consumer Law where the service is defective, not fit for purpose, or does not match its description.
Refunds will be provided in accordance with the Australian Consumer Law where the service is defective, not fit for purpose, or does not match its description.
Non-Refundable Circumstances
Non-Refundable Circumstances
Non-Refundable Circumstances
Non-Refundable Circumstances
Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
Refunds will not be issued under the following circumstances:
Refunds will not be issued under the following circumstances:
Refunds will not be issued under the following circumstances:
Refunds will not be issued under the following circumstances:
1.
Customers may cancel their subscription at any time prior to the next billing cycle to prevent automatic renewal.
1.
Customers may cancel their subscription at any time prior to the next billing cycle to prevent automatic renewal.
1.
Customers may cancel their subscription at any time prior to the next billing cycle to prevent automatic renewal.
1.
Customers may cancel their subscription at any time prior to the next billing cycle to prevent automatic renewal.
1.
Customers may cancel their subscription at any time prior to the next billing cycle to prevent automatic renewal.
2.
Failure to cancel a subscription prior to the next billing cycle.
2.
Failure to cancel a subscription prior to the next billing cycle.
2.
Failure to cancel a subscription prior to the next billing cycle.
2.
Failure to cancel a subscription prior to the next billing cycle.
2.
Failure to cancel a subscription prior to the next billing cycle.
3.
Downtime caused by scheduled maintenance or issues outside the Service Provider’s control (e.g., natural disasters, third-party outages).
3.
Downtime caused by scheduled maintenance or issues outside the Service Provider’s control (e.g., natural disasters, third-party outages).
3.
Downtime caused by scheduled maintenance or issues outside the Service Provider’s control (e.g., natural disasters, third-party outages).
3.
Downtime caused by scheduled maintenance or issues outside the Service Provider’s control (e.g., natural disasters, third-party outages).
3.
Downtime caused by scheduled maintenance or issues outside the Service Provider’s control (e.g., natural disasters, third-party outages).
Cancellation Policy
Introduction
Cancellation Policy
Cancellation Policy
Cancellation Policy
How Customers Can Cancel Their Subscription
This Refund and Cancellation Policy applies to all subscriptions and services provided by Arabella Software Pty Ltd (“Service Provider”). The policy outlines the terms and conditions under which refunds may be granted and the procedure for customers to cancel their subscriptions
How Customers Can Cancel Their Subscription
How Customers Can Cancel Their Subscription
How Customers Can Cancel Their Subscription
1.
Online Portal
1.
Online Portal
1.
Online Portal
1.
Online Portal
1.
Online Portal
Customers may cancel their subscription through the dedicated account management portal. A confirmation of cancellation will be provided via email.
Customers may cancel their subscription through the dedicated account management portal. A confirmation of cancellation will be provided via email.
Customers may cancel their subscription through the dedicated account management portal. A confirmation of cancellation will be provided via email.
Customers may cancel their subscription through the dedicated account management portal. A confirmation of cancellation will be provided via email.
Customers may cancel their subscription through the dedicated account management portal. A confirmation of cancellation will be provided via email.
2.
Email Notification
2.
Email Notification
2.
Email Notification
2.
Email Notification
2.
Email Notification
Customers may send a cancellation request to support@arabellasoftware.com.au. The cancellation will be processed within 1-2 business days, and a confirmation email will be sent upon completion.
Customers may send a cancellation request to support@arabellasoftware.com.au. The cancellation will be processed within 1-2 business days, and a confirmation email will be sent upon completion.
Customers may send a cancellation request to support@arabellasoftware.com.au. The cancellation will be processed within 1-2 business days, and a confirmation email will be sent upon completion.
Customers may send a cancellation request to support@arabellasoftware.com.au. The cancellation will be processed within 1-2 business days, and a confirmation email will be sent upon completion.
Customers may send a cancellation request to support@arabellasoftware.com.au. The cancellation will be processed within 1-2 business days, and a confirmation email will be sent upon completion.
3.
Customer Support
3.
Customer Support
3.
Customer Support
3.
Customer Support
3.
Customer Support
Customers can contact the Service Provider’s support team by phone at 04 3329 0485 to request cancellation assistance.
Customers can contact the Service Provider’s support team by phone at 04 3329 0485 to request cancellation assistance.
Customers can contact the Service Provider’s support team by phone at 04 3329 0485 to request cancellation assistance.
Customers can contact the Service Provider’s support team by phone at 04 3329 0485 to request cancellation assistance.
Customers can contact the Service Provider’s support team by phone at 04 3329 0485 to request cancellation assistance.
Effective Date of Cancellation
Effective Date of Cancellation
Effective Date of Cancellation
Effective Date of Cancellation
Effective Date of Cancellation
Cancellation requests will be effective as follows:
Cancellation requests will be effective as follows:
Cancellation requests will be effective as follows:
Cancellation requests will be effective as follows:
Cancellation requests will be effective as follows:
For subscriptions billed in advance, the cancellation will take effect immediately, but no refunds will be provided for the remaining subscription term except under the defined refund circumstances.
For subscriptions billed in advance, the cancellation will take effect immediately, but no refunds will be provided for the remaining subscription term except under the defined refund circumstances.
For subscriptions billed in advance, the cancellation will take effect immediately, but no refunds will be provided for the remaining subscription term except under the defined refund circumstances.
For subscriptions billed in advance, the cancellation will take effect immediately, but no refunds will be provided for the remaining subscription term except under the defined refund circumstances.
For subscriptions billed in advance, the cancellation will take effect immediately, but no refunds will be provided for the remaining subscription term except under the defined refund circumstances.
For subscriptions billed in arrears, the cancellation will take effect at the end of the current billing cycle.
For subscriptions billed in arrears, the cancellation will take effect at the end of the current billing cycle.
For subscriptions billed in arrears, the cancellation will take effect at the end of the current billing cycle.
For subscriptions billed in arrears, the cancellation will take effect at the end of the current billing cycle.
For subscriptions billed in arrears, the cancellation will take effect at the end of the current billing cycle.
Dispute Resolution
Dispute Resolution
Dispute Resolution
Dispute Resolution
Dispute Resolution
In cases where refunds or cancellations are disputed, customers must notify the Service Provider within 14 days of the incident. Disputes will be addressed through negotiation or referred to mediation in accordance with the Dispute Resolution Clause outlined in the Service Level Agreement (SLA).
In cases where refunds or cancellations are disputed, customers must notify the Service Provider within 14 days of the incident. Disputes will be addressed through negotiation or referred to mediation in accordance with the Dispute Resolution Clause outlined in the Service Level Agreement (SLA).
In cases where refunds or cancellations are disputed, customers must notify the Service Provider within 14 days of the incident. Disputes will be addressed through negotiation or referred to mediation in accordance with the Dispute Resolution Clause outlined in the Service Level Agreement (SLA).
In cases where refunds or cancellations are disputed, customers must notify the Service Provider within 14 days of the incident. Disputes will be addressed through negotiation or referred to mediation in accordance with the Dispute Resolution Clause outlined in the Service Level Agreement (SLA).
In cases where refunds or cancellations are disputed, customers must notify the Service Provider within 14 days of the incident. Disputes will be addressed through negotiation or referred to mediation in accordance with the Dispute Resolution Clause outlined in the Service Level Agreement (SLA).
Governing Law
Governing Law
Governing Law
Governing Law
Governing Law
This Refund and Cancellation Policy is governed by the laws of the state of New South Wales, Australia.
This Refund and Cancellation Policy is governed by the laws of the state of New South Wales, Australia.
This Refund and Cancellation Policy is governed by the laws of the state of New South Wales, Australia.
This Refund and Cancellation Policy is governed by the laws of the state of New South Wales, Australia.
This Refund and Cancellation Policy is governed by the laws of the state of New South Wales, Australia.
For additional assistance, customers can contact Arabella Software Pty Ltd at:
For additional assistance, customers can contact Arabella Software Pty Ltd at:
For additional assistance, customers can contact Arabella Software Pty Ltd at:
For additional assistance, customers can contact Arabella Software Pty Ltd at:
For additional assistance, customers can contact Arabella Software Pty Ltd at:
Email: info@arabella.app
Email: info@arabella.app
Email: info@arabella.app
Email: info@arabella.app
Email: info@arabella.app
Phone: 02 8859 9830
Phone: 02 8859 9830
Phone: 02 8859 9830
Phone: 02 8859 9830
Phone: 02 8859 9830
Address: Suite 5.03, 33 Argyle Street Parramatta NSW 2150
Address: Suite 5.03, 33 Argyle Street Parramatta NSW 2150
Address: Suite 5.03, 33 Argyle Street Parramatta NSW 2150
Address: Suite 5.03, 33 Argyle Street Parramatta NSW 2150
Address: Suite 5.03, 33 Argyle Street Parramatta NSW 2150